refund & cancellation.

KAEK BEAUTY is committed to customer satisfaction and offers a flexible return policy. However, please note that we do not offer refunds.

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Returning Items:

• Eligible Items: Unopened and undamaged items in their original packaging may be returned within 3 days of purchase.

• Return Process: To initiate a return, please contact our Customer Service team through +91 88007 07611 or hello@kaekbeauty.com. You will receive detailed instructions and a return authorization number.

• Return Costs: All return shipping costs are the responsibility of the customer.

• Return Processing: Once received, returned items will be inspected for compliance with the return policy. Please note that items found to be opened, damaged, or not in original packaging may not be accepted for return.
   

Cancellations:

• Cancellation Eligibility: You may cancel your order before it ships. Once shipped, cancellations are not possible.

• Cancellation Process: To cancel an order, please contact Customer Service immediately after placing your order.

• Cancellation Fees: If your order has already been processed for shipping, a cancellation fee may apply.
   

Important Considerations:

• Proof of Purchase: Please include a copy of your receipt or order confirmation with your return request.

• Timeframe: Requests for returns and exchanges must be initiated within the stated timeframes. Late requests may not be accepted.

• Damaged Items: In case of a damaged item received, please report it to our Customer Service team within 3 days of receipt. We will arrange for a replacement or other appropriate resolution.
   

KAEK BEAUTY reserves the right to modify or amend this policy at any time. For any questions or concerns, please do not hesitate to contact our Customer Service team.